Last updated: July 5, 2026

Orders and Payments
Q: How do I place an order?
A: Browse, add items to your cart, and go to checkout. Enter your shipping and payment details, then confirm. You’ll receive a confirmation email right away.

Q: What payment methods do you accept?
A: Visa, Mastercard, and PayPal. All are processed in USD.

Q: When is my payment charged?
A: At the moment you place your order.

Q: Can I cancel or change my order after placing it?
A: Contact us immediately at info@bossus.shop. We’ll do our best if the order hasn’t shipped yet. Once shipped, cancellation or changes are no longer possible.

Shipping and Delivery
Q: Where do you ship?
A: We ship to all 50 United States and Washington, DC. We cannot deliver internationally, to US territories, or to APO/FPO addresses.

Q: How much is shipping?
A: Shipping is always free. No minimums, no exceptions.

Q: How long until I receive my order?
A: Processing takes 1–2 business days. Transit takes an additional 3–4 business days. Delivery time does not count processing time.

Q: How do I track my order?
A: A tracking number will be emailed to you once the carrier provides it. You can then track it on the carrier’s website.

Q: Which carriers do you use?
A: USPS, UPS, and FedEx. Selection depends on your location and the package.

Returns and Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery. Items must be unused, with all tags and original packaging. Final Sale items cannot be returned.

Q: Who pays for return shipping?
A: We do. Return shipping is free for all eligible returns, and we provide a prepaid label.

Q: Do you charge restocking fees?
A: No, we never charge restocking fees.

Q: How long does a refund take?
A: After we receive and inspect your return, we approve the refund within one business day. Your bank may take an extra 5–10 business days to post the credit.

Q: What if my item arrives damaged or wrong?
A: Email info@bossus.shop within 72 hours of delivery, including your order number and photos. We’ll arrange a replacement or refund.

Customer Support
Q: How can I contact customer service?
A: Email info@bossus.shop or call +1 661-888-0552. Our team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.

Q: How fast do you respond?
A: We reply to all email inquiries within one business day.